Billing & Payments Policy
This Billing & Payments Policy explains how APPHOX Technologies handles pricing, invoicing, payment methods, late payments, and related financial terms for subscriptions and professional services.
Last updated: 2025 • This policy forms part of the APPHOX Master Services Agreement (MSA) and applies to all commercial engagements unless otherwise agreed in writing.
1. Billing Model
APPHOX may charge subscription fees (recurring), one-time implementation fees, custom development fees, usage-based or overage charges, and managed services fees, as defined in the applicable Order Form or SOW.
2. Currency & Taxes
Unless specified otherwise, invoices are raised in the currency stated in the Order Form (e.g., INR, USD, QAR, AED, GBP). All fees are exclusive of applicable taxes (GST/VAT, withholding tax, duties), which will be charged in accordance with applicable law. Customer is responsible for timely payment of all such taxes.
3. Invoicing & Payment Terms
Invoices are typically issued as follows, unless otherwise stated in the Order Form:
- Subscription fees: in advance for the chosen billing period.
- Implementation / project fees: based on milestones or fixed schedule.
- Managed services / retainers: monthly or annually in advance.
Standard payment terms are Net 15 or Net 30 days from invoice date (as specified in your contract). Payment instructions and bank details are mentioned on the invoice.
4. Accepted Payment Methods
APPHOX accepts payments via bank transfer, approved payment gateways, corporate cards (where enabled), and other methods communicated in writing. Customer is responsible for any bank charges, currency conversion, and transfer fees.
5. Late Payments & Service Suspension
If payment is not received within the due date, APPHOX may charge late fees or interest as permitted by law and/or temporarily suspend access to services until outstanding invoices are settled. APPHOX will make reasonable attempts to notify Customer prior to any suspension.
6. Refunds & Cancellations
Refund eligibility and cancellation rules are described in detail in the Refund & Cancellation Policy. Except as explicitly allowed there or in the MSA/SOW, fees paid are non-refundable.
7. Pricing Changes
APPHOX may update pricing for subscriptions, modules, or services at renewal or upon expiry of the current term. Any change will be communicated in advance and will not affect already-paid periods, except where expressly permitted under the Order Form.
8. Disputed Charges
If you believe an invoice is incorrect, you must notify APPHOX in writing within 15 days of receiving the invoice, with reasonable details of the dispute. Both parties will work in good faith to resolve the dispute. Undisputed portions of invoices must be paid as per normal terms.
9. Billing Contact
For billing-related queries or to update billing contacts, please email billing@apphoxtech.com with your company name, contract reference, and relevant details.