Refund & Cancellation Policy

1. General Policy

All purchases made for ERP systems, HRMS modules, SaaS products, IT development, cloud services, consulting, or digital products are considered final once the service has been initiated or access has been provisioned.

2. Software, ERP, HRMS & Digital Deliverables

Due to the nature of digital software delivery, activation keys, server provisioning, and custom implementation, payments made toward software licenses, ERP modules, HRMS components, integrations, and cloud deployment are non-refundable once delivered.

3. Monthly / Yearly SaaS Subscriptions

Subscriptions billed monthly or annually are non-refundable after activation. Customers may request cancellation at any time, and cancellation will take effect at the end of the current billing cycle.

4. Custom Development, IT Services & Implementation Projects

Payments related to custom development, enterprise implementation, integration, UI/UX design, consulting, and cloud setup are non-refundable once work has begun.

If the project is cancelled by the client before completion, the amount for completed phases, resources allocated, and man-hours utilized will be deducted before any applicable partial refund is processed.

5. Training & Support Services

Fees for training sessions (online/offline), onboarding, or support packages are non-refundable after the training material or session delivery has started.

6. Incorrect or Duplicate Payments

If a payment is made in error or a duplicate transaction occurs, please notify us at:

📧 billing@apphoxtech.com

Refunds (if applicable) will be processed within 7–14 business days after internal verification.

7. Payment Disputes & Chargebacks

In case of disputes, clients are required to contact APPHOX Technologies directly before raising a chargeback with their bank. Unresolved disputes may lead to suspension of service and additional verification steps.

8. Final Decision

APPHOX Technologies reserves the right to determine the final outcome of any refund or cancellation request based on service usage, work progress, and contractual agreements.